Printer Issues

• If you are experiencing difficulty printing, please try the following
  • Check the printer to see if it is out of paper
  • Check the printer for a paper jam and gently remove the jammed paper
  • Replace ink cartridge or toner catridge, if needed
  • Check to see that the tape strip at the bottom of the printer cartridge has been removed

 

Software Issues

• If you are experiencing a software problem, such as a program locking up, please try the following
  • Press the Ctrl, the Alt and the Delete keys simultaneously
  • Choose Task Manager
  • Choose Application Tab
  • Click the program you wish to discontinue
  • Click End Task (may take up to a minute or two to terminate)

 

 Monthly Maintenance

• Delete Temporary Files
• Right click the My Computer icon on desktop
• Choose Explore - C:\Documents and Settings\"username"\Local Settings
• Find the Temp folder and delete enclosed files (only files with .tmp extension)
• Find the Temporary Internet folder and delete enclosed files 
  
  
• Scan hard drive for viruses on Barton computers
  
  • Right clilck the "OfficeScan" icon near the clock (as your mouse over the icons, it will identify them)
  • Choose OfficeScan Console
  • Click on the hard drive (usually the C drive)
  • Click "Scan"
    
    
• Disk Defragmenter
  • Click the Start button
  • Choose Programs
  • Choose Accessories
  • Chose System Tools
  • Choose Disk Degragmenter
    
    
• Internet Explorer
  • Open Internet Explorer
  • Choose Tools
  • Choose Internet Options
  • Within Temporary Internet files area
    • Delete Cookies
    • Delete Files, check box for Delete all offline content
  • Within History area
    • Clear history

 

Routine Maintenance

• Clean Screen
• Shut off monitor first
• Wipe screen
  
   
• Clean Mouse (If you don't have an optical mouse)
• Remove cover on bottom of mouse (follow arrows)
• Remove and clean ball
• Clean roller bars
• Replace ball and cover
  
   
• Clean Keyboard
• Shake dust out of keyboard
• Wipe off keys
  
  
• Connections
  • Check and see if cords are appropriately and safely attached

 

User Notes

In order to ensure that your PC is in good working order, please remember the following:

• Downloading non-work related software may damage or slow your machine
• Using only the blank screen or scrolling marquee screen saver will free up system resources
• Use caution during Internet use to avoid viruses
• Use a password, lock down or shut off monitor when leaving machine unattended
• Use Barton computer systems only for Barton-related activities
• Avoiding the use of 3rd party software will decrease the number of computer "glitches"

 

Also remember:

• Users should create a plan detailing how work will be completed in the event of an extended computer outage
• When contacting Computer Help (ext. 100):
  • Copy any error messages and add to email request for help
  • Note any beeps or other noises
  • Detail what steps you have taken to address the problem

 

 

 

 

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